Client: GTC
Practise the chat before the real one.
An AI customer opens a chat. You handle it the way you were trained. When you close it, your trainer marks every reply: what you did well, what went wrong, and exactly why.
Client: GTC
An AI customer opens a chat. You handle it the way you were trained. When you close it, your trainer marks every reply: what you did well, what went wrong, and exactly why.
Four steps. A practice chat usually takes 10 to 20 minutes.
Your name and work email, so your trainer knows whose chat it was.
Choose one, or take a random case. You see the account before the customer writes, the way you would in MaxTech.
The customer is timed and gets impatient if you go quiet. Send short messages, several in a row if you need to.
Press End chat. You get your score and a note on every message you sent, with a better version where yours fell short.
The same rules as your five-day training. Nothing extra.
Every chat, in this order. Never solve before the customer feels heard. Never close before you confirm.
Measured to the second: first response, average response, any silence over 5 minutes, promised waits you did not keep, and a chat over 30 minutes.
Say you are checking. Give a number of minutes. Come back inside it, or send an update. Thank them for waiting. Say what happens next, and when.
Greet with your name. Short, clear sentences. Correct grammar and spelling. One next step per message. No slang.
The right route, the right template, every exception to Quality Control. Pressure never changes the documents.
Tipping off, blaming the customer, "calm down", financial advice, promising money back. Any one of these fails the chat outright.
Pass mark: 80 out of 100, with no critical errors.